Customer Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver outstanding customer service and demonstrate strong interpersonal skills, with the ability to identify and cater to the unique needs of our most vulnerable customers.

• Interact directly with iRoofing customers via phone, online platforms, and written communication.

• Gain comprehensive knowledge of our product offerings and services.

• Respond swiftly to customer inquiries.

• Identify the fastest and most efficient methods to address customer questions or concerns.

• Acknowledge individual customer service requirements.

• Take responsibility and offer solutions at the initial point of contact.

• Escalate inquiries and concerns as necessary.

• Address complaints and highlight issues when appropriate.

• Maintain and update customer information systems and ensure accurate record-keeping.

• Effectively troubleshoot common issues.

• Collaborate with other departments to develop suitable solutions.

• Proactively inform customers about additional products and features.

• Ensure customer satisfaction with our products or services.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Over 3 years of experience in Customer Service, Customer Success, or Telemarketing positions.

• Proficient computer skills.

• Competent in using MS Word and Excel.

• Strong time management abilities and self-accountability.

• Exceptional written and verbal communication skills.

• High degree of professionalism.

• Experience collaborating with global and/or US-based business teams.

• Excellent proficiency in written and spoken English.

• Workspace requirements: a quiet area to work, with an internet connection of at least 30 Mbps download and 10 Mbps upload.

🏝️ Benefits

• [Insert specific benefits here]

• [Insert additional benefits here]

• [Insert more benefits as needed]