Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist participants and clients with inquiries related to eligibility, benefits, claims, and general plan questions.

• Handle incoming calls and emails with professionalism, empathy, and precision.

• Accurately record all customer interactions in the call tracking system.

• Utilize various systems and tools to effectively support customers.

• Transform internal processes into straightforward, comprehensible information.

• Ensure confidentiality in line with HIPAA regulations.

• Foster a positive, team-oriented atmosphere.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• 1-2 years of experience in customer service, ideally in benefits administration, healthcare, insurance, or a related field.

• Strong preference for experience with consumer-directed benefits (FSA, HRA, HSA, DCA).

• Excellent written and verbal communication skills, with the capability to convey complex benefit information clearly and effectively.

• Preferred experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platforms.

• Familiarity with CSIpack preferred (training will be provided).

• Experience using a CRM or Ticketing platform such as Zendesk.

• Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader.

• Ability to educate members about available self-service options, including the member portal, as applicable.

• Capacity to manage multiple priorities while ensuring accuracy, professionalism, and adherence to service-level expectations.

• Strong attention to detail and organizational capabilities.

• Ability to multitask in a dynamic, remote work environment.

🏝️ Benefits

• Extensive medical, dental, vision, and life insurance coverage.

• 401(k) retirement plan with employer matching contributions.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).

• Paid time off (PTO) and disability leave.

• Employee Assistance Program (EAP).