Customer Service Representative

This is a fully remote position, open to applicants in Venezuela, +4 more countries.

📋 Description

• Engage with customers in a professional manner via email, online chat, and phone, ensuring a welcoming experience from the initial inquiry to the completion of their order.

• Address questions related to products, pricing, artwork requirements, order status, and shipping.

• Support clients in placing and managing their orders effectively.

• Examine customer-supplied artwork to pinpoint common issues prior to production.

• Clearly communicate any artwork or design concerns to customers.

• Assist customers in comprehending fundamental print specifications, file requirements, image quality, and dimensions.

• Simplify technical issues for customers, ensuring clarity and understanding.

• Collaborate with internal production and design teams to address customer concerns.

• Follow up with customers when additional information, artwork, or approvals are necessary.

• Manage multiple inquiries while maintaining organization.

⛳️ Requirements

• Outstanding English communication skills, both spoken and written, with experience in supporting clients via phone, email, and chat.

• Proficient in Google Workspace (Gmail, Calendar, Docs, Sheets), Microsoft Teams, Word, Excel, and Adobe PDF/Acrobat tools.

• Comfortable working with digital files and formats such as JPEG, JPG, PNG, and PDF.

• Practical experience using Canva.

• Basic knowledge of graphic design principles, image quality, dimensions, and print-ready files.

• Familiarity with common printed marketing materials, including Business Cards, Postcards, Brochures, and Flyers.

• Strong attention to detail, capable of identifying artwork errors.

• Reliable, organized, and enthusiastic about learning printing and prepress operations.

• Availability to work 30 hours per week during EST business hours from Monday to Friday.

🏝️ Benefits

• 100% Remote Work: Enjoy the flexibility of working from home or any location with a stable internet connection.

• US Dollar Payout: Receive consistent hourly payments in USD.

• Global Exposure: Gain the chance to work directly with clients in the US and enhance your international portfolio.

• Flexible Engagement: A dynamic contractor role tailored for steady, ongoing work each week.