Customer Service Representative

This is a fully remote position, open to applicants in Oklahoma, +1 more state.

📋 Description

• Address customer inquiries promptly and professionally through phone, email, or chat.

• Assist customers in resolving issues and offer precise solutions.

• Efficiently handle order processing, amendments, and returns.

• Refer unresolved matters to senior staff as needed.

• Provide insights to enhance customer service procedures.

• Act as the primary support for customers concerning products and services.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• Preferred 1-2 years of experience in customer service.

• Outstanding verbal and written communication abilities.

• Strong analytical skills and a knack for critical thinking.

• Capability to work autonomously and manage time efficiently in a remote environment.

• A dependable internet connection and a quiet home office setup are essential.

• Experience in a call center or remote support position is advantageous.

• A Windows laptop or desktop with a webcam is required.

• Minimum Dual-Core 2.0 GHz processor is necessary.

• Devices such as Mac, Chromebook, Apple products, and Microsoft Surface are incompatible.

• An Ethernet port is a must.

• A USB Noise-Cancelling Headset with a working microphone is needed; must be hardwired (no Bluetooth).

• A hard-wired internet connection is mandatory; Wi-Fi/cellular connections are not allowed.

• Minimum internet speed: 50 Mbps download / 20 Mbps upload.

• Windows 11 is required; MacOS and Chromebook are not supported.

• Minimum RAM: 16 GB; a Quad-Core processor is recommended.

🏝️ Benefits

• Full-time position with a schedule of 40 hours per week and opportunities for overtime!

• Comprehensive Health Care Plan (Medical, Dental & Vision).

• Retirement Plan options (401k, IRA).

• Life Insurance coverage (Basic, Voluntary & AD&D).

• Paid Time Off (including Vacation, Sick leave & Public Holidays).

• Opportunities for Training & Development.

• Option to Work From Home.