Customer Service Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the primary contact for members.

• Address customer inquiries and issues accurately and swiftly.

• Organize transportation services.

• Assist clients with transportation-related questions and concerns.

• Schedule, amend, and cancel reservations as necessary.

• Gather and record details regarding customer complaints and issues.

• Precisely document pertinent customer information.

• Attend mandatory meetings and adhere to company policies and procedures.

• Maintain acceptable standards for attendance and punctuality.

• Ensure accurate data entry and documentation of trips.

• Uphold a courteous, professional, and respectful demeanor.

• Direct unresolved customer complaints to the appropriate departments.

• Foster a positive and collaborative work environment.

• Support a 24/7/365 contact center, including necessary night, weekend, and holiday shifts.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• Must reside in Virginia.

• High-speed internet connection of at least 25 Mbps download and 5 Mbps upload (proof of speed test required).

• Capability to directly hardwire to the modem.

• Designated workspace separate from living areas to ensure the confidentiality of sensitive information.

• Must attend 100% of training and be on camera for the first 30 days of employment.

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service role with high call volume and data entry is preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal skills with the ability to work independently as well as part of a team.

• Capability to quickly adapt to new technologies and processes.

• Ability to comprehend and follow complex instructions.

• Proficiency to accurately type a minimum of 35 words per minute.

• Ability to sit for extended periods; frequent use of telephone, headset, and computer; data entry; occasional standing and walking; lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance (Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!).