Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the initial point of contact for members, addressing inquiries and concerns efficiently and promptly.

• Organize transportation services.

• Assist clients with transportation-related queries and issues.

• Schedule, adjust, and cancel reservations as needed.

• Collect and record details of customer complaints and issues.

• Accurately document pertinent customer information.

• Attend mandatory meetings and comply with company policies and procedures.

• Maintain acceptable attendance and punctuality standards.

• Ensure precise entry and documentation of trip data.

• Uphold a polite, professional, and courteous demeanor.

• Deliver high-quality work.

• Forward unresolved customer complaints to the relevant departments for further investigation and resolution.

• Foster a positive and collaborative work environment.

• Support a 24/7/365 contact center setting, including necessary night, weekend, and holiday shifts.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• MUST RESIDE IN PENNSYLVANIA.

• High-speed internet connection with a minimum of 25 Mbps download and 5 Mbps upload (proof of speed test required).

• Capability to connect directly to the modem.

• A designated workspace separate from other living areas to ensure the confidentiality of sensitive information.

• Availability to attend 100% of training sessions and be on camera for the first 30 days of employment.

• High School Diploma preferred.

• 0-2 years of experience in a contact center or customer service environment with high call volume and data entry experience preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal skills, with the ability to work independently as well as collaboratively within a team.

• Quick adaptability to new technologies and processes.

• Comprehension and execution of complex instructions.

• Ability to type accurately at a minimum speed of 35 words per minute.

• Capability to sit for extended periods; frequent use of telephone, headset, and computer; data entry tasks; occasional standing and walking; lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Funded Basic Life Insurance and AD&D.

• Voluntary Life Insurance options (Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (retail, hotel, food, restaurants, car rentals, and much more!).