Customer Service Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Act as the initial point of contact for members.

• Address customer inquiries and concerns with accuracy and timeliness.

• Organize transportation services.

• Manage scheduling, modifications, and cancellations of reservations.

• Collect and document customer complaints and issues.

• Precisely record pertinent customer information.

• Attend mandatory meetings and adhere to company policies and procedures.

• Maintain satisfactory attendance and punctuality.

• Conduct meticulous trip data entry and documentation.

• Uphold a courteous, professional, and respectful demeanor.

• Deliver high-quality work output.

• Refer unresolved issues to the appropriate departments for investigation and resolution.

• Foster a positive and collaborative work environment.

• Support a 24/7/365 contact center, including availability for holiday shifts.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• Must reside in Oklahoma.

• High-speed internet connection with a minimum of 25 Mbps download and 5 Mbps upload; proof of speed test required.

• Capability to directly connect to the modem via hardwire.

• Dedicated workspace that is distinct from other living areas to ensure the privacy of sensitive information.

• Ability to attend 100% of training sessions and be on camera during the first 30 days of employment.

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service role with high call volume and data entry experience preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal skills.

• Ability to work independently as well as collaboratively within a team.

• Quick adaptability to new technologies and processes.

• Capability to comprehend and follow complex instructions.

• Proficient typing skills with a minimum speed of 35 words per minute.

• Flexibility to support a 24/7/365 contact center schedule, including nights, weekends, and holidays as needed.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance options for Employee/Spouse/Child.

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts (including retail, hotel, food, restaurants, car rental, and much more!).

• Work-from-home arrangement.