Customer Service Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the primary point of contact for members, addressing inquiries and issues accurately and in a timely manner.

• Organize transportation services.

• Assist clients with their transportation-related questions and concerns.

• Schedule, adjust, and cancel reservations as needed.

• Gather and record details regarding customer complaints and issues.

• Ensure all pertinent customer information is documented accurately.

• Participate in mandatory meetings and comply with company policies and procedures.

• Maintain acceptable standards of attendance and punctuality.

• Guarantee precise entry and documentation of trip data.

• Uphold a polite, professional, and courteous attitude.

• Direct unresolved customer complaints to the appropriate departments for further review and resolution.

• Foster a positive and collaborative working atmosphere.

• Support a 24/7/365 contact center operation, including nights, weekends, and holidays as scheduled.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• MUST RESIDE IN NEW JERSEY.

• High-speed internet connection of at least 25 Mbps download and 5 Mbps upload (proof of speed test required).

• Capability to directly connect to the modem via hardwire.

• Designated workspace separated from other living areas to ensure the privacy of sensitive information.

• Must be able to attend 100% of training and be on camera during the first 30 days of employment.

• High School Diploma is preferred.

• 0-2 years of experience in a contact center or customer service environment with high call volume and data entry preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal skills, with the ability to work independently as well as collaboratively in a team.

• Ability to quickly learn new technologies and processes.

• Comprehend and follow complex instructions.

• Capable of accurately typing at least 35 words per minute.

• Ability to sit for extended periods; frequent use of telephone, headset, and computer; data entry; occasional standing and walking; able to lift up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!).

• Work from Home arrangement.