Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +16 more states.

📋 Description

• Oversee incoming customer inquiries via phone, email, and chat.

• Deliver prompt and accurate assistance for customer questions and service requests.

• Support clients with their travel-related needs or lifestyle loyalty programs.

• Record customer interactions and manage cases using company software.

• Uphold quality standards while achieving service and performance goals.

• Ensure a professional and seamless customer experience in every interaction.

• Represent esteemed brands while assisting global client initiatives.

• Manage requests concerning lifestyle services, travel arrangements, entertainment, dining, events, and loyalty program perks.

⛳️ Requirements

• At least 2 years of experience in interactive customer service.

• Preference for candidates with call center or high-volume service experience.

• Experience in hospitality, travel, or loyalty programs is highly regarded.

• Personal experience with global travel is advantageous.

• Familiarity with GDS (Amadeus, Sabre, Galileo, etc.) is highly valued.

• Fluent in English (both verbal and written).

• Professional proficiency in Spanish, French, Mandarin, Cantonese, or Portuguese is a significant asset.

• Must reside in one of the following states: Alabama, Arizona, Connecticut, Florida, Georgia, Illinois, Kentucky, Missouri, North Carolina, New Hampshire, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.

• Willingness to work a flexible schedule that includes evenings, weekends, and holidays.

• Must have a private work-from-home setup with stable hardwired internet.

• Ability to successfully pass required background checks.

• High school diploma or equivalent is mandatory.

🏝️ Benefits

• Competitive hourly wage plus performance-based incentives.

• Paid training provided.

• 401K retirement plan available.

• Medical, dental, and vision insurance benefits.

• Paid time off offered.

• Opportunity to work remotely from home.

• Full-time position (40 hours per week) with fixed schedules.

• No sales responsibilities required.