Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to customer calls and manage inquiries or requests related to services and products.

• Identify and report areas of concern.

• Leverage systems and tools to support customer interactions.

• Suggest products and services based on customer requirements utilizing sales expertise.

• Facilitate the purchase of products and services via operational systems.

• Diagnose and resolve customers’ technical issues.

• Foster and maintain long-term customer relationships.

• Address complex problems and build rapport to ensure outstanding customer experiences.

• Implement a Good-Better-Best sales strategy during customer engagements.

• Serve as the representative of DIRECTV, embodying its brand voice.

⛳️ Requirements

• 6 months to 1 year of experience in customer service or sales.

• Proficient with Windows operating systems.

• Consistent and dependable attendance.

• Secure, reliable, high-speed internet connection.

• Designated workspace that is free from distractions and noise, including a desk, chair, 3-prong outlet, and direct LAN connection.

• Availability to work uninterrupted during scheduled shifts.

• Commitment to adhere to organizational security protocols and processes, including training, audits, and performance evaluations.

• Capability to assist customers during working hours; some holiday coverage and potential overtime may be necessary.

• Ability to sit or stand for extended periods, typically 8–10 hours.

• Excellent listening, verbal and written communication, interpersonal, problem-solving, and customer service/sales abilities.

🏝️ Benefits

• Bonus (if applicable).

• Comprehensive benefits package.

• Work-from-home flexibility.

• Provision of computer, monitor, mobile device, and additional equipment.

• Support for reliable internet service and established workspace requirements with employer-provided tools.