Customer Service Representative

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Manage incoming customer service calls

• Deliver prompt, effective, and professional replies to customer inquiries

• Assess customer needs and recommend suitable products and services

• Update and maintain customer records utilizing various databases

• Confirm and retrieve information while addressing order inquiries

• Process new orders and re-orders

• Troubleshoot product or service issues by selecting appropriate solutions

• Ensure swift resolution while providing an exceptional customer experience

⛳️ Requirements

• Fundamental understanding of computer systems

• Must be at least 18 years of age

• High School diploma or GED, along with 1 year of customer service experience (preferred qualification)

🏝️ Benefits

• Competitive benefits that commence on day one

• Comprehensive healthcare coverage (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and recognized Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability coverage

• Assistance for Infertility Treatment, Adoption, and Surrogacy

• Tuition Reimbursement options

• Eligibility for annual performance incentive plan