Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Process orders and manage the complete workflow until they are delivered to customers.

• Update manufacturing suppliers, sales representatives, and clients on changes in order status and production timelines.

• Cultivate sustainable relationships and trust with customer accounts through transparent and engaging communication.

• Collaborate with suppliers and internal teams to address and resolve order-related issues.

• Ensure that production proof approvals are obtained, reviewed, and documented, while keeping track of proof and production statuses in internal systems.

• Keep accurate records of customer interactions, transactions, feedback, and complaints.

• Record order-related activities across various systems and maintain updates on order statuses in the company's internal software.

• Adhere to communication procedures, guidelines, and policies.

• Execute ad hoc tasks that align with the responsibilities of the role.

⛳️ Requirements

• A bachelor's degree in Marketing, Communications, Business Administration, or a related field.

• 1–2 years of hands-on experience in Promotional Products, Customer Service, or Order Management.

• Excellent verbal, written, and English communication skills.

• Willingness to work overnight or graveyard shifts in Philippine time or during US business hours.

• Proficiency in Microsoft and Google applications.

• Familiarity with CRM systems and best practices in customer relationship management.

• Capability to maintain and update order information in the company's internal systems and software.

• Experience in documenting customer interactions, transactions, order activities, feedback, and complaints.

• Ability to manage and monitor order statuses and production timelines.

• Basic knowledge of Adobe Illustrator, Adobe Photoshop, and Canva is preferable.

🏝️ Benefits

• Competitive salary packages that lead the industry.

• Permanent remote work arrangement.

• Company-provided equipment.

• Employer-covered government-mandated benefits.

• Internet stipends upon regularization.

• HMO coverage upon regularization, with an opportunity to enroll as early as Day 1.

• Paid time off credits and service incentive leaves.

• Major company-wide spring and winter live events.

• Monthly virtual appreciation events for employees.

• Access to company-funded career skills training courses.

• A company culture that prioritizes your personal and professional development.