Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Efficiently and accurately process customer orders.

• Implement established policies and procedures.

• Inform customers about any changes or impacts affecting their expectations.

• Oversee assigned customer orders in a dynamic remote work setting.

• Conduct order entry and confirmation tasks.

• Coordinate logistics operations.

• Address and resolve invoice discrepancies.

• Handle customer complaints effectively.

• Assist with month-end closing activities.

• Manage the group email inbox.

• Provide primary support for incoming phone inquiries.

• Perform account management responsibilities.

• Undertake additional duties as required.

⛳️ Requirements

• An Associate’s degree in business or a related discipline.

• A Bachelor’s degree is preferred.

• Over 2 years of progressive experience in administrative services and account management.

• Basic to intermediate proficiency in IFS, Salesforce, and Microsoft Office, particularly in Excel.

• Capability to learn ERP databases, especially in order processing and invoicing.

• Strong attention to detail and ability to meet deadlines.

• Effective collaboration skills with all stakeholders.

• Professional telephone and email communication skills.

• Outgoing and personable demeanor.

• Self-motivated with exceptional organizational skills.

• Thrives in a fast-paced, problem-solving, service-oriented environment.

• Proven experience working within a team to achieve established goals.

🏝️ Benefits

• Comprehensive Healthcare Benefits – medical, vision, dental.

• 401K plan with company matching contributions.

• Paid Time Off along with Paid Holidays.

• Disability plans and Life/AD&D coverage.

• Employee Assistance Program.

• Competitive salary packages.

• Opportunities for career advancement.

• A full spectrum of benefits.