Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate accurate and high-quality quotations, purchase orders, and work orders.

• Exceed customer expectations through prompt, courteous, and professional communication.

• Maintain and expand sales from both current active customers and previous inactive ones.

• Identify and prospect new business opportunities.

• Accurately enter orders into Oracle.

• Coordinate scheduling and delivery across multiple plant locations.

• Provide product knowledge and address customer support inquiries.

• Manage claims, account reconciliation, and transactions effectively.

• Communicate promptly with the relevant departments.

• Handle incoming calls to assist with basic customer requirements.

• Serve as a liaison between manufacturing and customers.

• Acquire knowledge of the designated commercial/industrial product line.

• Prepare quotes to support Outside Sales efforts.

⛳️ Requirements

• High mathematical aptitude is essential for calculating square footage and assisting customers during the ordering process.

• Strong ability to multi-task, demonstrating a high level of organizational skills.

• Capability to learn, understand, and apply training while exercising sound judgment in case-specific scenarios.

• Ability to make proactive decisions based on customer needs.

• Proficient in Microsoft Outlook, Word, and Excel.

• Skills in project management and negotiation are beneficial.

• Strong verbal and written communication skills are necessary.

• A minimum of 2 years of post-secondary education is required.

• 2+ years of construction product sales experience is preferred but not mandatory.

• Bilingual proficiency in Spanish is an advantage but not mandatory.

• Previous experience in roofing is a plus.

• Applicants must be at least 18 years old.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits starting from day one.

• 401k plan.

• Paid time off (PTO).

• Paid holidays.

• Flexible spending account (FSA).

• Life insurance coverage.

• Long-term disability (LTD) benefits.

• Short-term disability (STD) benefits.

• Employee assistance program (EAP).

• Discount programs.

• Tuition reimbursement opportunities.

• Access to training programs.

• Opportunities for professional development.