Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Ensure the provision of precise quotations, purchase orders, and work orders.

• Deliver swift, polite, and professional responses to customer inquiries.

• Sustain and enhance sales from both current active customers and previously inactive ones.

• Seek out new business opportunities.

• Accurately enter orders into the Oracle system.

• Coordinate scheduling and deliveries across multiple plant locations.

• Cultivate product knowledge and address customer support inquiries.

• Manage claims, account reconciliation, and transaction processes.

• Communicate promptly with relevant departments.

• Handle inbound calls to assist with basic customer requirements.

• Act as a liaison between manufacturing and customers.

• Acquire knowledge of the assigned commercial and industrial product line.

• Prepare quotations to support Outside Sales efforts.

⛳️ Requirements

• Strong mathematical skills to calculate square footage and aid customers during ordering.

• Capacity to multi-task while maintaining a high level of organization.

• Ability to learn, understand, and implement training, applying sound judgment in various scenarios.

• Proactive decision-making based on customer requirements.

• Proficient in Microsoft Outlook, Word, and Excel.

• Skills in project management and negotiation.

• Excellent oral and written communication abilities.

• A minimum of 2 years of post-secondary education is required.

• Over 2 years of experience in construction product sales is advantageous but not mandatory.

• Bilingual proficiency in Spanish is a plus, though not required.

• Previous experience in roofing is beneficial.

• Applicants must be at least 18 years of age.

🏝️ Benefits

• Medical, dental, and vision benefits available from day one.

• 401k plan.

• Paid time off (PTO).

• Paid holidays.

• Flexible Spending Account (FSA).

• Life insurance coverage.

• Long-term disability (LTD) insurance.

• Short-term disability (STD) insurance.

• Employee Assistance Program (EAP).

• Discounts through various programs.

• Tuition reimbursement opportunities.

• Training and professional development programs.

• Full-time team members working 30 or more hours per week are eligible for benefits.

• We are an Equal Opportunity Employer.