Customer Service Representative

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Respond to various call types, assisting Kentucky residents with health benefits including SNAP, Medicaid, and TNAF.

• Manage password resets, inquiries about application status, and facilitate application intake and updates.

• Assist customers in navigating the government's online application portal.

• Handle continuous calls throughout the duration of the shift.

• Utilize multiple systems to input information and interpret data for callers.

• Provide comprehensive answers to questions and record data in a client management system.

• Respond to all incoming calls at the station while maintaining professionalism during challenging interactions.

• Achieve targets for valid transfers, Quality Assurance, and Customer Satisfaction Surveys.

• Adhere to daily break and lunch schedules established by the global Workforce team.

• Execute business support or technical tasks utilizing data organization and coordination skills.

• Carry out responsibilities based on defined procedures.

⛳️ Requirements

• Minimum of 1 year experience in High Volume Call Centers is required.

• At least 1 year of Customer Service experience is required.

• High School diploma or GED is mandatory.

• Background and drug screening are required.

• Ability to follow a scheduled break and lunch routine.

• Strong typing and grammar skills are essential.

• Proficiency in navigating a computer is necessary.

• Exceptional customer service skills are required.

• Excellent phone etiquette is essential.

• Reliable internet access is a must.

• A quiet work environment free from distractions is required.

• Candidates must reside in the State of Kentucky for this role.

• Availability is required between Monday-Friday, 8:00 AM-8:00 PM EST and Saturdays, 9:00 AM-5:00 PM EST.

• Must memorize several scripts verbatim according to client policy.

🏝️ Benefits

• Equipment provided.

• Paid training.

• Comprehensive benefit options.

• Opportunities for career advancement.

• Health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.

• Bi-weekly pay.