Customer Service Representative

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Respond to various call types aimed at assisting Kentucky residents with health benefits including SNAP, Medicaid, and TNAF.

• Manage password resets, inquiries regarding application statuses, and the intake and updating of applications.

• Guide callers through the government's online application platform.

• Utilize multiple systems to enter data and communicate information back to callers accurately.

• Handle frequent back-to-back calls throughout the duration of the shift.

• Field all calls assigned to the station while maintaining a high level of professionalism.

• Memorize and adhere to client scripts precisely.

• Achieve targets for valid transfers, Quality Assurance, and Customer Satisfaction Surveys.

• Comply with daily break and lunch schedules established by the Workforce team.

• Record caller information into the client system.

⛳️ Requirements

• Minimum of 1 year experience in a High Volume Call Center is required.

• At least 1 year of Customer Service experience is mandatory.

• High School diploma or GED is necessary.

• Background and drug screening will be conducted.

• Ability to follow a designated break and lunch schedule is essential.

• Strong typing and grammar skills are required.

• Proficiency in navigating a computer is necessary.

• Outstanding customer service skills are a must.

• Excellent phone etiquette is required.

• Reliable internet access is essential.

• A quiet work environment free from distractions is necessary.

• Applicants must reside in the State of Kentucky to qualify for this position.

🏝️ Benefits

• Equipment will be provided.

• Paid training is included.

• Full-time schedule of 40 hours per week.

• Opportunities for career advancement.

• Comprehensive benefit options available.

• Health insurance coverage provided.

• Options for voluntary dental and vision programs.

• Life and disability insurance included.

• Retirement savings plan available.

• Paid holidays included.

• Paid time off (PTO), vacation, and/or sick leave offered.

• Bi-weekly pay schedule.