Customer Service Representative

This is a fully remote position, open to applicants in Spain, +3 more countries.

📋 Description

• Address client inquiries through phone, email, and live chat promptly and professionally.

• Resolve platform issues and escalate them to technical teams when necessary.

• Assist new users in navigating the Bryq platform and help them with the setup process.

• Accurately log and monitor client interactions within the CRM system.

• Recognize recurring issues and provide feedback to the product team to enhance the client experience.

• Achieve personal and team service level objectives for response times and quality of resolutions.

• Collaborate with the Customer Success team to facilitate the onboarding of new client accounts.

⛳️ Requirements

• 1–3 years of experience in a customer service, support, or client-facing role.

• Excellent written and verbal communication skills in English.

• Capability to handle multiple inquiries at once while maintaining attention to detail.

• Comfortable using digital tools and quickly adapting to new software.

• Completion of secondary education or higher.

• Experience in a SaaS, HR technology, or recruitment setting.

• Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk).

• Proficiency in a second European language.

• Background in retail, hospitality, or call center environments — your frontline service skills are directly applicable.

🏝️ Benefits

• Competitive salary with performance-based bonuses.

• Options for fully remote or hybrid work.

• 25 days of annual leave in addition to public holidays.

• Access to a professional development budget.

• Health and wellness allowance.

• A team that values your contributions and provides opportunities for growth.