Customer Service Representative

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Oversee incoming communications and, when necessary, initiate contact with customers through phone, email, and other channels.

• Welcome customers and determine the purpose of their inquiries.

• Deliver accurate and comprehensive product and service information by utilizing established procedures, guidelines, information systems, and available resources.

• Foster enduring customer relationships through transparent and engaging communication.

• Assist customers in setting up and managing their accounts and orders.

• Actively listen, collect pertinent information, escalate concerns as required, and convey proposed solutions.

• Recognize and evaluate customer needs to ensure satisfaction.

• Provide pertinent and appropriate information about the company.

• Contribute to team goals as necessary.

• Suggest potential products or services to management based on customer feedback.

• Handle and track orders from ticket creation through to proofing and submission for production.

• Operate under supervision while frequently working independently with select customers.

⛳️ Requirements

• Proven experience in customer support.

• Outstanding communication and active listening skills.

• Strong customer orientation with the capability to adapt to various personality types.

• Proficient in information technology: desktop computing and applications, particularly tools related to Apple OSX.

• Experience in accessing and utilizing databases.

• Skilled in multitasking, prioritizing, and managing time effectively and efficiently.

• Eagerness to learn about the custom product label printing industry.

• Ability to perform effectively in a remote, home-based office setting.

• Competence in desktop computing.

• Availability to work from 7:00 AM to 3:30 PM MST.

🏝️ Benefits

• 10 paid holidays.

• Starting with 2 weeks of vacation accrued at a specified rate.

• Telemedicine services.

• Life insurance coverage.

• Long-term disability insurance.

• Employee assistance program (EAP).

• Medical insurance options.

• Dental insurance coverage.

• Vision insurance options.

• Short-term disability insurance.

• Voluntary life insurance offerings.

• Flexible spending account for health care and/or dependent care.

• Critical illness insurance.

• Hospital indemnity insurance.

• Accident insurance coverage.

• 401(k) plan with auto-enrollment at 3% after the first month following 90 days of employment.

• Recognition program for outstanding performance.

• Opportunities for advancement within the company.