Customer Service Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Assist customers post-purchase under the guidance of the Customer Service Management team.

• Handle incoming calls regarding returns, order tracking, cancellations, and other post-purchase inquiries.

• Deliver prompt, efficient, professional, and courteous service for customer inquiries.

• Enter and process customer requests effectively.

• Address questions and educate customers about policies and procedures.

• Pursue ongoing education and enhance knowledge through company-sponsored programs and training.

• Inform Customer Service Leadership of trends or issues in customer service.

• Meet expectations for customer service quality, productivity, availability, and performance.

• Maintain standards for first touch resolution.

• Engage in special projects and undertake additional responsibilities as assigned by management.

• Conduct inbound and outbound calls, texts, chats, and emails with customers, vendors, and other stakeholders.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• At least 1 year of prior Customer Service experience.

• Must possess or be able to acquire automotive knowledge for all supported vehicles.

• Ability to maintain professionalism and tact when interacting with challenging customers.

• Proficient in computer keyboarding and internet skills, including Microsoft Word and Excel.

• Strong organizational skills with the capacity to manage multiple tasks simultaneously.

• Effective oral and written communication and interpersonal skills.

• Capability to prioritize workload and meet deadlines.

• Successful completion of the Turn5 customer service new hire training program upon employment.

• Bilingual abilities are advantageous.

• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Visual and hearing capabilities are required.

• Ability to sit for extended periods.

• Consistent attendance as defined by company policy is necessary.

• Ability to work under pressure to adhere to strict deadlines.

• Proficient in operating general office equipment, including fax machines, photocopiers, and computer printers.

• Capable of managing inbound and outbound calls, texts, chats, and emails with customers, vendors, and others.

• May be required to follow alternative work schedules during unforeseen circumstances due to the Customer Critical Role designation.

🏝️ Benefits

• Starting pay of $15/hour along with opportunities for hourly shift differentials.

• Additional $5/hour for each weekend day worked.

• Performance bonus of up to an extra $2.50/hour each week.

• Perfect attendance bonus of up to an extra $2.50/hour each week through 7/4/2026.

• Tenure-based pay increases of $0.50/hour after 6-, 12-, 18-, and 24-month anniversaries.

• Medical, dental, and vision coverage provided.

• 401(k)/Roth plans with a generous company match.

• Option for remote work.

• Paid Time Off (PTO) available.

• Paid holidays included.

• Paid Parental Leave offered.

• Travel assistance provided.

• Confidential life services, including counseling, consultation, and wellness support.

• YMCA membership reimbursement available.

• Employee discounts of up to 50% on products from AmericanMuscle, AmericanTrucks, and ExtremeTerrain.

• Up to 20% off Special Orders from WheelPros and Turn14.

• Annual $250 Vehicle Mod Program reimbursement for designated products.

• Health Flexible Spending Accounts (FSA) available.

• Dependent Care Accounts (DCA) offered.

• Short-Term Disability coverage at 100%.

• Voluntary Long-Term Disability options available.

• Basic Life/AD&D Insurance, 100% covered up to 1x annual salary.

• Voluntary Additional Life Insurance options offered.

• Pet Insurance available.