Customer Service Patient Liability Representative I

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Address and resolve incoming inquiries and concerns from customers.

• Ensure that patients and guarantors from hospitals and physician practices receive a consistent and seamless experience.

• Follow up on outstanding guarantor balances through outbound phone communication.

• Offer financial counseling resources to physician offices, hospitals, and patients/guarantors when needed.

⛳️ Requirements

• A high school diploma or General Education Degree (GED) is mandatory.

• A minimum of one (1) year of relevant healthcare experience is required.

• Must possess personal computer equipment and internet access for remote work.

• An Associate’s Degree or Bachelor’s from an accredited institution is preferred.

• Prior experience with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality is preferred.

• Familiarity with hospital and professional billing practices is preferred.

• Previous experience or understanding of working in a Cisco Unified Contact Center environment is preferred.

• No licenses or certifications are required.

🏝️ Benefits

• Flexibility in scheduling.

• Access to wellness programs.

• A comprehensive total benefits and rewards package.

• Must have personal computer equipment and internet access for remote work.