Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate voice-based customer support

• Promote financial products and services to enhance customer loyalty and provide optimal solutions

• Achieve and surpass sales goals, with the potential to earn performance-driven incentives

• Greet customers, address inquiries, and manage requests

• Ensure total customer satisfaction

⛳️ Requirements

• Completion of high school education

• Previous sales experience is advantageous

• Willingness to work a 6-day-on, 1-day-off schedule (Monday to Saturday)

• Daily commitment of 6 hours and 20 minutes

• Reliable internet connection with a minimum speed of 100 Mbps

• Wired network connection for desktop use

• Proficiency in customer service techniques

• Ability to communicate clearly and objectively

• Strong active listening skills and capability to analyze customer needs

• Effective time management and task prioritization abilities

• Proactive attitude and a desire to make a positive impact

• Capacity to collaborate as part of a team and devise creative solutions

• Results-driven mindset

🏝️ Benefits

• Meal voucher

• Medical and dental coverage

• Life insurance

• Discounts on the Carrefour card for purchases within the Carrefour network

• Partnership with Sesc

• Pharmacy benefits

• Optical reimbursement

• TotalPass

• Internet allowance

• Incentive programs

• Equipment provided – desktop computer for home-office use

• Flexible break times

• Semiannual profit-sharing bonuses

• Structured development program and career advancement opportunities

• Supportive and inclusive work environment