Customer Service Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Interact with Australian business clients through email, phone, and online meetings.

• Arrange appointments, service visits, client meetings, and follow-up activities.

• Create, format, and manage documents, correspondence, reports, spreadsheets, and presentations.

• Keep precise client records, notes, tasks, and communication histories in HubSpot CRM or similar platforms.

• Assist clients in utilizing SaaS applications and other software systems.

• Manage client requests and internal follow-ups until completion.

• Utilize Microsoft 365 applications, such as Outlook, Teams, SharePoint, Word, Excel, and PowerPoint, for communication and administrative tasks.

• Adhere to established procedures and ensure accurate, up-to-date records.

• Employ AI tools like ChatGPT and Microsoft Copilot for drafting, summarizing, organizing information, and enhancing efficiency.

• Recognize opportunities to enhance administrative tasks and client service workflows.

• Maintain professional communication and high standards of service with Australian clients.

⛳️ Requirements

• A minimum of 3 years' experience in customer service, client support, appointment setting, administration, or a related role.

• Exceptional written and spoken English skills, with the capability to communicate clearly and professionally with Australian business clients.

• Confident phone demeanor and experience in addressing client inquiries, coordinating appointments, and managing follow-ups.

• Proficient in Microsoft Word, particularly in document formatting and preparation.

• Working knowledge of Microsoft Excel, Outlook, Teams, SharePoint, and PowerPoint.

• Experience with HubSpot CRM or a similar CRM platform.

• Comfortable with learning and supporting SaaS applications, online platforms, and software-based services.

• Strong organizational abilities and attention to detail.

• Capability to follow instructions, manage priorities, and complete tasks accurately without constant supervision.

• Comfortable using AI tools to assist in daily work and boost productivity.

• Professional and proactive approach to client service.

• Minimum internet speed: 40 Mbps download / 20 Mbps upload.

• Backup internet connection is required.

• Quiet workspace suitable for client calls.

• Professional headset and microphone are necessary.

• Reliable computer capable of full-time remote work.

• Must reside in the Philippines.

• Required to disclose any existing ongoing roles or client work.

• Must reflect this engagement on LinkedIn as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.

• Independent contractor engagement.

• Monday to Friday work schedule.