Customer Service Officer, 4 months contract

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Answer incoming customer calls promptly and professionally, striving for a one-touch resolution.

• Address customer disputes and complaints in alignment with company values, terms and conditions, and escalation procedures.

• Execute client retention strategies to enhance long-term customer satisfaction and loyalty.

• Achieve and surpass KPIs, including average handling time, first contact resolution, quality scores, and customer satisfaction (CSAT).

• Escalate complex inquiries and ensure timely follow-up for resolution.

• Provide feedback and engage in team meetings and training sessions.

• Foster working relationships with clinics, clients, and internal support teams.

• Communicate clearly and professionally with both customers and colleagues.

• Collaborate with colleagues and management to share knowledge and support team objectives.

⛳️ Requirements

• Previous experience in customer service, ideally within a call center or voice support environment.

• Exceptional verbal communication and active listening skills.

• Strong problem-solving skills with a solution-oriented mindset and empathy for customers.

• Proficient in CRM systems and telephony platforms.

• Comfortable working from home with effective time management and a dependable home working setup.

• Capable of multitasking, maintaining attention to detail, and accurately handling numerical information.

• Experience in customer retention or subscription management is preferred.

• A team player with a positive outlook on continuous improvement.

• A quiet, professional home working environment is essential.

• Reliable broadband connectivity is required.

• Availability for early morning, evening, or weekend shifts as needed based on customer demand.

🏝️ Benefits

• Opportunities for learning, mentoring, and support.

• Team-building events.

• Company-wide celebrations.

• Wellness programs.

• Access to world-class office spaces.

• Work with global brands and international clients.

• Continuous learning and development opportunities.

• Engaging employee programs.