Customer Service Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Assist in the governance, quality, risk, and customer experience framework within Wholesale Customer Experience operations.

• Ensure compliance with internal policies, regulatory standards, and operational procedures.

• Conduct quality assessments and risk control evaluations.

• Generate governance reports.

• Aid in business continuity planning and process documentation.

• Supervise corrective measures.

• Contribute to customer insights initiatives, training, onboarding activities, and continuous improvement strategies.

• Uphold robust governance controls, operational discipline, and a commitment to service excellence.

⛳️ Requirements

• A Bachelor's degree in Business, Finance, or a related discipline.

• At least 5 years of experience in banking, customer service, governance, quality assurance, audit, risk, or internal controls.

• Strong analytical abilities and reporting expertise.

• Keen attention to detail.

• Proficiency in Excel and PowerPoint.

• Solid understanding of governance, risk, control, and customer experience frameworks.

• Exceptional communication, stakeholder management, and problem-solving capabilities.

• Experience with customer feedback initiatives (VOC, NPS) and familiarity with corporate banking products and processes is a plus.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working arrangements.

• Competitive salary and performance-based bonuses.