Customer Service Invoicing Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main leader for Billing Operations in Mexico.

• Ensure precise and timely invoice generation while adhering to Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines.

• Manage and coordinate the complete billing process from order acceptance to invoice issuance.

• Facilitate revenue recognition, operational excellence, and customer satisfaction while upholding internal controls and compliance.

• Take ownership of the Shipped Not Invoiced (SNI) portfolio through analysis, reporting, risk identification, and overcoming invoicing challenges.

• Collaborate with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams to address billing, tax, and invoicing concerns.

• Assist in collection efforts and enhance the order-to-cash process.

• Lead, mentor, and develop a team that handles billing operations, regulatory compliance, process execution, and ongoing improvement.

• Lead or participate in regional and global projects related to invoicing, automation, compliance, operational efficiency, and scalable process enhancements.

⛳️ Requirements

• Proficient in English with exceptional verbal and written communication abilities.

• In-depth understanding of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines.

• Demonstrated experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations settings.

• Proven leadership experience in managing and developing teams, including prioritizing workloads, performance management, coaching, and employee growth.

• Strong familiarity with SAP ECC and SAP CRM.

• Experience with ERP systems in complex multinational environments.

• Salesforce experience is a plus.

• Background in managing Shipped Not Invoiced (SNI) portfolios, invoicing controls, revenue-related reporting, and issue resolution.

• Excellent analytical, critical thinking, and problem-solving abilities with the capability to identify root causes and implement lasting corrective measures.

• Proven capability to effectively collaborate with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other critical stakeholders.

• Experience in leading initiatives for process improvement, automation, compliance, and operational excellence that enhance efficiency and business outcomes.

• Strong organizational and project management skills with the ability to juggle multiple priorities in a fast-paced environment.

• Advanced proficiency in Microsoft Office applications, particularly Excel, reporting tools, and data analysis.

• Ability to influence stakeholders, promote cross-functional alignment, and support strategic business goals in a dynamic environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to support work-life balance.