Customer Service – Insurance Billing/Self Pay

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the main contact for patients inquiring about self-pay and out-of-pocket medical balances.

• Provide exceptional customer service.

• Manage financial accounts in accordance with established guidelines.

• Maintain compliance with speed and accuracy standards.

• Have a thorough understanding of payer contracts, rules, and regulations.

• Implement insurance eligibility requirements and prioritize billing appropriately.

• Analyze claim denials, rejections, and underpayments.

• Relay issues and recommend process enhancements to Management.

• Comply with federal and state regulations, including HIPAA, PCI Compliance, and PII/PHI Security.

⛳️ Requirements

• High School diploma or GED is mandatory.

• Experience or knowledge in Hospital or Healthcare (US) is preferred.

• Prior experience in Contact or Call Center environments is an advantage.

• Strong verbal, written, and communication skills are essential.

• Ability to multitask and perform well under pressure.

• Minimum typing proficiency of 60 words per minute while conversing.

• At least 3-5 years of relevant work experience.

• Familiarity with SMS Invision, I-series, Meditech, and Epic is a plus.

• Proficiency in Microsoft Office is required.

• Must be eligible to work in the USA.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on employee well-being.