Customer Service – Insurance Billing, Self Pay

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the main contact for patients inquiring about self-pay and out-of-pocket medical balances.

• Provide exceptional customer service.

• Resolve financial accounts in accordance with established guidelines.

• Maintain compliance with speed and accuracy standards.

• Comprehend payer contracts, as well as relevant rules and regulations.

• Implement insurance eligibility criteria and prioritize insurance billing.

• Analyze claim denials, rejections, and underpayments.

• Identify issues and propose suggestions to Management for improving processes.

• Follow federal and state regulations, including HIPAA, PCI Compliance, and PII/PHI Security.

⛳️ Requirements

• High School diploma or GED is necessary; College education is preferred.

• Experience or knowledge in the Hospital or Healthcare (US) sector is preferred.

• Previous experience in a Contact or Call Center is advantageous.

• Strong verbal, written, and communication skills are essential.

• Capability to multitask and perform effectively under pressure.

• Minimum typing speed of 60 words per minute, with the ability to talk and type simultaneously.

• At least 3-5 years of relevant work experience is required.

• Familiarity with SMS Invision, I-series, Meditech, and Epic is a plus.

• Proficiency in Microsoft Office is necessary.

• Must be eligible to work in the USA.

🏝️ Benefits

• Competitive salary.

• Health and wellness programs.

• Opportunities for professional development and advancement.