Customer Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and make determinations on daily order file reports for designated accounts

• Release orders from hold status, inform customers of any delays, and provide product substitutions according to Sales guidance

• Manage saved incomplete order reports to transition potential orders into processing

• Modify existing orders, including updates, cancellations, and credits

• Collaborate with both internal and external Sales teams to ensure customer commitments align with company capabilities and operational needs

• Create and maintain customer keying profiles, uniform programs, MySites, and website details

• Prioritize and resolve various customer service issues within established service-level expectations, typically within 48 hours, utilizing Salesforce

• Prepare large and multipack orders for submission to Data Entry

• Identify, process, and coordinate customer-related documents, including RFQs, IT Enhancement Requests, Web Requirements Forms, and EDI Requirement Forms

• Work across functions to address issues and avert order-processing and fulfillment delays

• Refresh and maintain specified Power BI reports

• Take responsibility for customer orders and proactively facilitate issue resolution

• Submit approved customer pricing updates as directed by the Sales Manager

• Stay informed on company policies, procedures, guidelines, and best practices

⛳️ Requirements

• Maintain a quality performance rate of 99.70% or higher

• Familiarity with direct sales order entry systems, value-added services, and operational processes

• Proficiency in technical and systems operations

• Customer-centric approach

• Order management skills

• Problem-solving abilities

• Strong attention to detail

• Effective communication skills

• Time management capabilities

• Cross-functional collaboration skills

• Process improvement mindset

• Strong sense of accountability and ownership

🏝️ Benefits

• Comprehensive health benefits

• Retirement savings plan with company match

• Opportunities for professional development and growth

• Flexible work arrangements

• Employee wellness programs