Customer Service

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to incoming phone calls from customers seeking information about clients’ products and services.

• Deliver exceptional, helpful, and professional customer service.

• Assist with questions regarding debit card incentives, orders, and balances.

• Handle a high volume of incoming calls promptly.

• Adhere to communication scripts tailored for various topics.

• Determine customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote products when suitable opportunities present themselves.

• Switch efficiently between tasks while maintaining composure.

• Uphold punctuality and attendance during scheduled hours.

• Maintain a positive and professional demeanor during customer interactions.

• Cross-train as needed.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Previous 3–6 months of experience in a call center or office environment is advantageous.

• Basic computer proficiency is necessary.

• Must be a fast learner and capable of working independently.

• Strong phone and verbal communication skills along with active listening.

• Must be at least 18 years old.

• Background check is required in compliance with state and federal regulations.

• Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must provide personal equipment and workspace.

• Verified secure, reliable, dedicated high-speed internet service is required.

• Established dedicated workspace with desk, chair, electrical outlet, and direct LAN connection.

• Intel Core i5-8250U processor or better is necessary.

• 8GB memory on Windows 10 or 11 64-bit is required.

• Screen resolution of 1280x768 or higher is mandatory.

• Dual monitors are necessary.

• USB DSP headset is required.

• A laptop or desktop is mandatory; Chromebooks, netbooks, or tablets are not acceptable.

• Updated antivirus software must be installed, and a recent scan completed.

• Firewall must be enabled.

• Hardwired connection to the modem or router is required; Wi-Fi or extenders are not permitted.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, typically ranging from 2 to 5 days.

• Flexible scheduling options for full-time or part-time temporary positions.

• Work-from-home arrangement available.

• Flexibility to Bring Your Own Device (BYOD) for equipment.