Customer Service

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Respond to telephone inquiries from customers about clients' products and services

• Deliver exceptional service with a friendly and professional demeanor

• Assist customers with debit card promotions, orders, and balance inquiries

• Handle a high volume of incoming calls efficiently

• Adhere to communication scripts for various subjects

• Determine customer needs, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to manage calls accurately

• Promote products when suitable opportunities present themselves

• Transition between tasks seamlessly without losing efficiency or composure

• Maintain punctuality and attendance during scheduled hours

• Exhibit a positive and professional attitude in customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred prior experience of 3-6 months in customer service or customer support

• Previous experience of 3-6 months in a call center or office environment is advantageous

• Basic computer proficiency

• Ability to learn quickly and work independently

• Excellent phone and verbal communication skills, along with active listening

• Must be at least 18 years old

• A background check in accordance with state and federal regulations will be necessary

• Must have personal equipment and a designated workspace

• Verified secure, reliable, dedicated high-speed internet connection

• Established workspace with a desk, chair, electrical outlet, and direct LAN connection

• Intel® Core™ i5-8250U Series or higher processor

• 8GB RAM on Windows 10 or 11 (64-bit)

• Screen resolution of 1280x768 or above

• Dual monitor setup

• USB DSP headset required

• Use of a laptop or desktop; Chromebooks, netbooks, or tablets are not permitted

• Up-to-date antivirus software with a recent scan

• Enabled firewall

• Hardwired connection to modem or router; Wi-Fi or extenders are not allowed

• Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

🏝️ Benefits

• Shift differential (an additional $1/hr for nights and weekends)

• Paid training, typically lasting 2-5 days from 8:00 AM to 5:00 PM (CST)