Customer Service

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional service with a supportive and professional demeanor

• Assist customers with debit card promotions, orders, and account balances

• Handle a high volume of incoming calls promptly

• Adhere to communication scripts for various topics

• Assess customer needs, clarify details, conduct research, and offer solutions or alternatives

• Utilize company and client resources to accurately address calls

• Promote additional products when suitable opportunities arise

• Efficiently and calmly transition between tasks

• Maintain attendance and punctuality for scheduled shifts

• Uphold a positive and professional demeanor during customer interactions

• Participate in cross-training as requested

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or support

• Previous experience in a call center or office environment is advantageous

• Basic computer proficiency required

• Ability to learn quickly and work independently

• Strong verbal communication and phone skills, along with active listening

• Must be at least 18 years old

• Background check mandatory in compliance with state and federal regulations

• Residency in one of the specified states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must supply personal equipment and workspace

• Verified secure, reliable, dedicated high-speed internet connection required

• Designated workspace with a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U processor or higher

• 8GB RAM on Windows 10 or 11 64-bit

• Screen resolution of 1280x768 or greater

• Dual monitor setup

• USB DSP headset required

• Laptop or desktop computer; no Chromebooks, netbooks, or tablets permitted

• Current antivirus software with a recent scan

• Firewall must be enabled

• Hardwired connection to modem or router; no Wi-Fi or extenders allowed

• Availability for shifts between 7:00 a.m. and 9:00 p.m. CST, Monday–Friday, and every other weekend

• Must be available on the first and last business day of each month

🏝️ Benefits

• Shift differential: additional $1/hour for night and weekend shifts

• Paid training program, generally lasting 2–5 days

• Flexible scheduling options for full-time or part-time temporary work

• Opportunity to work from home