Customer Service

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Aid customers with debit card promotions, orders, and account balances.

• Handle a significant volume of inbound calls efficiently.

• Adhere to communication protocols for various topics.

• Assess customer requirements, clarify details, investigate issues, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote products when suitable opportunities present themselves.

• Switch between tasks smoothly and calmly.

• Maintain punctuality and attendance for all scheduled shifts.

• Stay positive and professional during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Previous experience in a call center or office setting is advantageous.

• Basic computer proficiency.

• Ability to learn rapidly and work autonomously.

• Strong verbal communication skills and active listening abilities on the phone.

• Must be at least 18 years old.

• Background check mandated in compliance with state and federal regulations.

• Residency required in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must supply personal equipment and workspace.

• Verified secure, reliable, dedicated high-speed internet connection.

• Established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection.

• Intel Core i5-8250U Series processor or better.

• 8GB of memory on Windows 10 or 11 64-bit.

• Minimum screen resolution of 1280x768.

• Dual monitors required.

• USB DSP headset necessary.

• Current antivirus software must be installed.

• Firewall must be enabled.

• Hardwired connection to modem or router; Wi-Fi or extenders are not permitted.

• Availability required on the first and last business day of each month.

🏝️ Benefits

• Shift differential: additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 2–5 days.

• Options for full-time or part-time temporary scheduling.

• Work-from-home arrangement available.

• Employer commitment to diversity and equal opportunity.

• Participation in E-Verify.