Customer Service

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Respond to phone calls from customers seeking information about products and services from clients of Five Star Call Centers.

• Deliver exceptional service with a courteous and professional demeanor.

• Assist clients with questions regarding debit card incentives, orders, and account balances.

• Handle a high volume of inbound calls efficiently and promptly.

• Adhere to communication scripts for various topics during calls.

• Identify customer needs, clarify details, research information, and offer solutions or alternatives.

• Utilize company and client resources effectively to manage calls accurately.

• Promote products when opportunities present themselves.

• Transition between tasks seamlessly without sacrificing efficiency or composure.

• Maintain consistent attendance and punctuality for all scheduled shifts.

• Uphold a positive and professional attitude during customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3-6 months of prior customer service or customer support experience.

• Previous experience in a call center or office environment is advantageous.

• Basic proficiency in computer skills is necessary.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities are essential.

• Candidates must be at least 18 years old.

• A background check in accordance with state and federal laws will be required.

• Applicants must provide their own equipment and workspace.

• Reliable, secure, high-speed internet service is mandatory.

• A dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

• Intel® Core™ i5-8250U Series or higher processor is necessary.

• Minimum of 8GB memory on Windows 10 or 11 64-bit is required.

• Screen resolution must be 1280x768 or greater.

• Dual monitors are required for optimal performance.

• A USB DSP headset is essential.

• A laptop or desktop computer is required; Chromebooks, netbooks, or tablets are not permitted.

• Up-to-date antivirus software must be installed, and a recent scan should be completed.

• Firewall protection needs to be enabled.

• A hardwired modem or router connection is required; no Wi-Fi or extenders are allowed.

• Must be available to work on the first and last business day of each month.

🏝️ Benefits

• Shift differential: an additional $1/hr for nights and weekends.

• Paid training, typically lasting between 2 to 5 days.

• Flexible scheduling for full-time or part-time temporary positions (16-40 hours per week).