Customer Service Associate

This is a fully remote position, open to applicants in Kansas, +3 more states.

📋 Description

• Handle incoming telephone inquiries in a Claims Contact Center.

• Initiate auto and homeowner claims by gathering preliminary loss details from agents, insured individuals, and third parties.

• Clarify the claims process to customers.

• Authorize services like roadside assistance and rental vehicles when necessary.

• Efficiently and accurately address customer inquiries regarding the status of ongoing claims.

• Document all customer interactions clearly and accurately in claim files.

• Enhance job knowledge through ongoing training and learning opportunities.

• Take inbound calls remotely, dedicating up to 7 hours a day to call handling.

• Collaborate with a supportive team under the guidance of a dedicated supervisor.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Excellent verbal communication and active listening skills.

• Proficient in both written and spoken English.

• Personal accountability for actions and outcomes is essential.

• Ability to adapt in a fast-paced, dynamic environment.

• Strong technical skills, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.

• Capability to troubleshoot connectivity issues effectively.

• Minimum typing speed of 30 WPM with 90% accuracy.

• Customer service experience is highly preferred.

• Experience in a remote contact center is a plus, but not mandatory.

• Spanish bilingual candidates must demonstrate fluency in reading and speaking Spanish to qualify for the pay differential.

• Candidates must reside within 50 miles of an eligible office location for future promotional opportunities.

• Must provide personal chair and desk, and maintain a dedicated workspace free from noise and distractions.

🏝️ Benefits

• Bonus Opportunity (based on Company and Individual Performance).

• 401(k).

• Medical.

• Dental.

• Vision.

• Health Savings and Flexible Spending Accounts.

• Life Insurance.

• Paid Time Off.

• Paid Parental Leave.

• Tuition Assistance.

• Paid Training.

• 10% pay differential for eligible Spanish bilingual candidates.