Customer Service Associate

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Handle incoming telephone inquiries within a Claims Contact Center.

• Start auto and homeowner claims by gathering initial loss details from agents, insured clients, and third parties.

• Clarify the claims process to customers.

• Approve services such as roadside assistance and rental vehicles when applicable.

• Efficiently and accurately address customer inquiries regarding the status of ongoing claims.

• Meticulously document all customer interactions in the claims file.

• Enhance job knowledge through ongoing training and learning opportunities.

• Manage inbound calls remotely, with various shift options available.

• Operate in a structured environment, handling calls for up to 7 hours daily.

• Collaborate with a supportive supervisor and team.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• Excellent verbal communication and active listening abilities.

• Proficiency in both written and spoken English.

• Strong personal accountability for actions and results.

• Adaptability to thrive in a fast-paced, dynamic environment.

• High technical aptitude, including the capability to navigate multiple systems, computer screens, and communication platforms simultaneously.

• Ability to resolve connectivity issues if required.

• Minimum typing speed of 30 WPM with 90% accuracy.

• A typing assessment may be conducted if the candidate is considered for the position.

• Prior customer service experience is highly desirable.

• Experience in a remote contact center is advantageous, but not essential.

• A dedicated workspace that is quiet and free from distractions is necessary.

• Capability to sit or stand for extended durations, up to a full work shift.

• Ability to operate a computer for extended periods, up to a full work shift.

• Physical dexterity to repetitively use hands, arms, and shoulders to operate a keyboard and other office equipment.

• Proficiency in English; fluency in Spanish for reading and speaking is required for the bilingual pay differential.

🏝️ Benefits

• Bonus Opportunity (based on Company and Individual Performance).

• 401(k) plan.

• Medical insurance.

• Dental insurance.

• Vision coverage.

• Health Savings and Flexible Spending Accounts.

• Life Insurance.

• Paid Time Off.

• Paid Parental Leave.

• Tuition Assistance.

• Spanish Bilingual Candidates are eligible for a 10% pay differential (must be fluent in reading and speaking Spanish).

• Paid Training: Monday-Friday, 8:00AM-4:30PM Central Time / 9:00AM-5:30PM Eastern Time, lasting for 3 weeks.