Customer Service Assistant – Tourism

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support through chat, WhatsApp, email, and social media platforms.

• Respond to inquiries regarding travel, hotels, reservations, the Zarpo website, and related procedures.

• Assist with pre-sales, post-sales, and follow-up on reservations.

• Address requests and complaints swiftly, empathetically, and professionally.

• Perform targeted reservation checks to avert potential issues during customers’ travels.

• Create support tickets and monitor requests, keeping customers informed of timelines and next steps.

• Engage in training sessions, meetings, briefings, and courses.

• Contribute to continuous improvement and customer experience initiatives.

• Gather and relay customer feedback and insights to the team and management.

• Work Sunday shifts to provide pre-sales and post-sales support, as well as handle emergency situations related to reservations and trips.

⛳️ Requirements

• High school diploma is required.

• A college or university degree, either in progress or completed, is preferred, especially in Tourism or a related field.

• Experience or familiarity with customer service is essential.

• Intermediate skills in Excel and/or Google Sheets are necessary.

• Basic understanding of geography, travel destinations, and travel logistics is important.

• Comfort with utilizing various tools and systems is required.

• Strong verbal and written communication abilities are a must.

• Skills in organization, attention to detail, and time management are crucial.

• A proactive mindset and a sense of urgency are expected.

• Capability to solve problems and manage multiple requests at once is essential.

• Flexibility and a quick learning ability to work effectively as part of a team are necessary.

• Availability to work Sunday shifts once or twice a month, as required.

🏝️ Benefits

• Attendance Bonus: Three paid days off per year.

• Education Assistance: 50% reimbursement for courses focused on professional development, available after one year with the company.

• Home Office Allowance: Monthly payment to assist with remote-work expenses.

• Childcare Assistance for children under six years of age.

• Christmas Basket: Special year-end bonus.

• Health Insurance with nationwide coverage and co-payments.

• Dental Insurance.

• Private Pension Plan with company contributions.

• Life Insurance.

• TRIB PASS – Leisure and Tourism Platform: 50% subsidy of the monthly fee.

• Meal and Food Allowance (Caju Card), provided for each day worked.

• Wellhub (formerly Gympass).