Customer Service and Billing Virtual Assistant

This is a fully remote position, open to applicants in Australia.

📋 Description

• Address customer inquiries through various communication channels such as email and chat.

• Deliver accurate and professional responses to customer queries.

• Assist clients with billing, account management, and service-related issues.

• Follow up with customers concerning pending requests or necessary documentation.

• Elevate complex problems to the appropriate team member.

• Maintain a positive and professional experience for customers.

• Record customer interactions and update relevant records accordingly.

• Prepare, send, and oversee invoices.

• Help with tracking payments and following up on billing matters.

• Monitor outstanding invoices and communicate with clients regarding overdue payments.

• Confirm billing information and resolve any discrepancies.

• Keep accurate billing records and customer account details.

• Assist with refunds, adjustments, and payment-related inquiries as needed.

• Conduct data entry and maintain organized financial and customer records.

• Support various administrative and billing tasks as required.

• Collaborate with internal teams on customer issues and billing concerns.

• Ensure clear and timely communication with customers and team members.

• Document customer requests properly and follow through until resolution.

⛳️ Requirements

• Prior experience in Customer Service, Billing, Accounts Receivable, or Virtual Assistance.

• Exceptional written and verbal communication skills in English.

• Strong customer service and interpersonal abilities.

• Experience in managing invoices, payments, or billing tasks.

• Keen attention to detail and accuracy.

• Excellent organizational and time-management skills.

• Capable of handling multiple tasks and prioritizing effectively.

• Comfortable working independently in a remote setting.

• Strong problem-solving capabilities.

• Professional and courteous communication style.

• Proficient in Google Workspace and Microsoft Office.

• Familiarity with CRM or customer management systems.

• Experience with billing or accounting software is preferred.

• Comfortable using email, chat, and other communication platforms.

• Strong computing and data entry skills.

• Ability to rapidly learn new tools and systems.

• Customer-focused and empathetic approach.

• Reliable and accountable in work responsibilities.

• Detail-oriented, organized, and efficient.

• Professional and trustworthy demeanor.

• Proactive and solution-oriented mindset.

• Strong communication skills.

• Patient and composed while addressing customer concerns.

• Able to work independently and meet deadlines.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Full-time remote position.

• 14 days of leave credits.