Customer Service Agent, Korean

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver exceptional customer service through phone, email, or social media to address daily incidents.

• Efficiently manage incoming calls and chats while ensuring high-quality communication with clients.

• Provide accurate, valid, and comprehensive information utilizing the appropriate methods and tools.

• Address customer complaints effectively and offer solutions or alternatives within designated timeframes; follow up to confirm resolution.

• Maintain records of customer interactions, process accounts, and organize documentation.

• Adhere to communication procedures, guidelines, and policies.

• Proactively engage with customers.

• Support the Operations Department with parallel tasks when incident resolutions are not consistent.

• Work the night shift from 00:00 to 08:00, five days a week, including a 30-minute break.

⛳️ Requirements

• Previous experience in User Support or Customer Service roles is highly regarded.

• Familiarity with Zendesk is preferred.

• Proficient in Korean (both oral and written) and fluent in either Spanish or English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Excellent communication and interpersonal abilities.

• A solution-oriented and dependable professional.

• Detail-oriented with strong time-management skills.

• Flexible and quick to adapt to changes.

• Decisive and well-organized.

• Candidates must be residents of Spain.

🏝️ Benefits

• Home office option.

• A vibrant work environment with a young, international team of talented individuals!

• Opportunity to receive part of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance coverage.

• Gympass Membership.