Customer Service Agent – Inbound Support

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Manage incoming interactions for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to deliver exceptional customer care

• Uphold professionalism, accuracy, and alignment with brand standards

• Complete specific assessments and certification for clients prior to commencing service

• Adhere to detailed procedures and fulfill performance expectations

• Operate independently while remaining accountable for schedules

⛳️ Requirements

• High school diploma or GED

• Must be at least 18 years of age

• Authorized to work in the United States

• U.S. resident, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capability to follow detailed processes and meet performance criteria

• Strong communication and active listening abilities

• Comfortable using computer applications and web-based tools

• Ability to work independently while staying accountable to schedules

• Completion of a multi-step onboarding process

• Fulfillment of client-specific assessments

• Successful completion of a basic background check

• Participation in a certification program before beginning service

• Prior experience in a call center or customer service environment is preferred

• Bilingual in Spanish and English is preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Opportunities for performance-based incentives

• Pathways for career advancement into support, QA, and leadership roles

• Confidential management of applicant information in accordance with EEO guidelines