Customer Service Agent – Inbound Support

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Manage incoming communications for prominent brands.

• Provide assistance to customers regarding inquiries, service requests, account needs, and product support.

• Utilize guided systems and resources to ensure exceptional customer service.

• Uphold professionalism, accuracy, and alignment with brand standards.

• Complete a comprehensive onboarding process, which includes client-specific evaluations, a basic background check, and a certification course prior to commencing service.

⛳️ Requirements

• High school diploma or GED is required.

• Must be at least 18 years old.

• Authorized to work in the United States.

• U.S. resident, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI.

• Capability to adhere to detailed processes and achieve performance goals.

• Excellent communication and active listening abilities.

• Proficient in navigating computer applications and web-based tools.

• Ability to work independently and maintain accountability for schedules.

• Previous experience in a call center or customer service role is preferred.

• Bilingual (Spanish/English) is preferred but not mandatory.

• Familiarity with phone-based or computer-based support environments.

🏝️ Benefits

• Flexible scheduling options available after certification.

• Paid training provided upon successful client certification.

• W2 employment structure offering payroll, protections, and stability.

• Paid time off.

• Optional supplemental insurance (Aflac).

• Access to household telehealth services through MDLive.

• Opportunities for performance-based incentives.

• Career advancement opportunities into support, QA, and leadership positions.