Customer Service Agent – Inbound Support

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming interactions for leading brands

• Support customers with inquiries, service requests, account requirements, and product assistance

• Utilize guided systems and resources to provide exceptional customer service

• Uphold professionalism, accuracy, and brand consistency

• Complete client-specific assessments, a basic background check, and a certification course prior to beginning service

⛳️ Requirements

• High school diploma or GED equivalent

• Minimum age of 18 years

• Authorized to work in the United States

• U.S. resident, excluding states such as CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capability to adhere to detailed processes and achieve performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and online tools

• Ability to work autonomously and maintain accountability for schedules

• Previous experience in a call center or customer service role is preferred

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

• Completion of a multi-step onboarding process, which includes client-specific assessments, a basic background check, and a certification course before service commences

🏝️ Benefits

• Flexible scheduling options available post-certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Access to household telehealth through MDLive

• Opportunities for performance-based incentives

• Career advancement options into support, QA, and leadership positions

• Confidential management of applicant information in accordance with EEO guidelines