This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming inquiries and service requests from patients, employees, providers, vendors, and others through various channels including phone, email, and web portal.

• Provide accurate and timely information while upholding high standards of customer service and quality.

• Collaborate as part of a team supporting one or more service delivery units.

• Build and maintain collaborative relationships with customers to discover additional service opportunities and ensure satisfaction.

• Promote continuous improvement in business processes and services.

• Comply with local, state, and federal regulations, codes, policies, and procedures to safeguard employee and patient privacy and safety.

⛳️ Requirements

• High School Diploma or General Education Diploma (GED).

• Preferred: 1 year of recent relevant experience.

• Desired knowledge of processes in one or more of the following areas (required for initial hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.

• Effective written and verbal communication skills for clearly and professionally conveying sensitive information to diverse audiences, including individuals without medical backgrounds.

• Strong time management and organizational abilities, with the capacity to prioritize tasks and work within standardized operating procedures and scientific methods to meet objectives and deadlines.

• Competence in handling and maintaining confidential information.

• Capability to work autonomously and collaboratively within a team, managing multiple tasks in a setting with interruptions.

• Skill in identifying, assessing, and resolving standard issues by selecting suitable solutions from established options.

• Ability to cultivate collaborative relationships with peers and other healthcare providers.

• Proficiency in operating office equipment such as multi-line phones, printers, faxes, copiers, and scanners.

• Flexibility to work variable days, including every weekend, during day/evening shifts.

• Availability to work 20 hours per week.