This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming inquiries and service requests from patients, employees, providers, vendors, and others through phone, email, web portal, and various channels.

• Provide accurate and timely responses while upholding high standards of customer service and quality.

• Assist one or more service delivery teams as a collaborative team member.

• Build and sustain collaborative relationships with customers to explore additional service opportunities and ensure customer satisfaction.

• Promote ongoing improvement in business processes and services.

• Adhere to local, state, and federal regulations, codes, policies, and procedures to safeguard employee and patient privacy and safety.

⛳️ Requirements

• High School Diploma or General Education Diploma (GED).

• At least 1 year of recent relevant experience.

• Familiarity with processes in one or more areas such as Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing.

• Excellent written and verbal communication skills to convey sensitive information clearly and professionally to diverse audiences, including those without medical backgrounds.

• Strong time management and organizational skills, with the ability to prioritize tasks and operate within established procedures and scientific methods to meet deadlines.

• Capability to handle and maintain confidential information.

• Ability to work both independently and collaboratively within a team, effectively managing multiple tasks in a setting with interruptions.

• Skill in identifying, evaluating, and resolving standard issues by selecting the appropriate solutions from established options.

• Proficiency in building collaborative relationships with colleagues and healthcare providers.

• Competence in operating office equipment, including multi-line phones, printers, fax machines, copiers, and scanners.