This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming inquiries and service requests from patients, staff, providers, vendors, and others through various channels such as phone, email, web portal, and more.

• Provide accurate and prompt responses while adhering to customer service and quality standards.

• Support one or more service delivery teams as a collaborative team member.

• Build and maintain cooperative relationships with customers to identify further service opportunities and ensure satisfaction.

• Promote continuous improvement in business processes and services.

• Comply with local, state, and federal regulations, codes, policies, and procedures to protect employee and patient information.

⛳️ Requirements

• High School Diploma or General Education Diploma (GED).

• At least 1 year of recent relevant experience.

• Familiarity with processes in one or more of the following areas: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing (required for the initial hiring round).

• Strong written and verbal communication skills to clearly and professionally convey sensitive information to diverse audiences, including non-medical individuals.

• Effective time management and organizational skills, including the ability to prioritize tasks and work within standardized operating procedures and scientific methods to meet deadlines.

• Capability to handle and maintain confidential information.

• Ability to work independently as well as collaboratively within a team, managing multiple tasks despite interruptions.

• Skill in identifying, evaluating, and resolving standard problems using established options.

• Capacity to cultivate collaborative relationships with peers and healthcare providers.

• Proficiency in operating multi-line phones, printers, fax machines, copiers, scanners, and other office equipment.