This is a fully remote position, open to applicants in United States.

📋 Description

• Handle inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and various other channels.

• Provide accurate and timely information while upholding high standards of customer service and quality.

• Assist one or more service delivery teams.

• Develop and maintain collaborative relationships with customers.

• Explore additional opportunities to enhance service and ensure customer satisfaction.

• Promote continuous improvement in business processes and services.

• Comply with local, state, and federal regulations, codes, policies, and procedures that safeguard employee and patient privacy and safety.

⛳️ Requirements

• High School Diploma or General Education Diploma (GED).

• At least 1 year of recent relevant experience.

• Familiarity with processes in one or more areas such as Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing.

• Proficient written and verbal communication skills to convey sensitive information clearly and professionally to diverse audiences.

• Strong time management and organizational skills, including the ability to prioritize and meet deadlines.

• Capacity to handle and maintain confidential information.

• Competence to work independently as well as collaboratively within a team while managing multiple tasks.

• Skill in identifying, assessing, and resolving standard issues using established options.

• Ability to foster collaborative relationships with peers and healthcare providers.

• Proficiency in operating multi-line phones, printers, fax machines, copiers, and scanners.