Customer Service Agent II

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Handle incoming inquiries and service requests from patients, employees, providers, vendors, and others through various channels including phone, email, and web portal.

• Provide accurate and timely responses while upholding high standards of customer service and quality.

• Assist one or more service delivery teams as part of a collaborative effort.

• Develop and sustain collaborative relationships with customers.

• Discover additional opportunities to enhance service and ensure customer satisfaction.

• Promote ongoing improvements in business processes and services.

• Adhere to local, state, and federal regulations, codes, policies, and procedures to ensure the privacy and safety of employees and patients.

• Work a Monday–Friday day shift, consisting of 8 hours per shift for a total of 40 hours per week.

⛳️ Requirements

• High School Diploma or equivalent education/experience.

• Equivalent experience may be accepted in place of the required degree or diploma.

• At least 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle.

• Minimum of 1 year of experience with Microsoft Office, email, and information systems or database programs.

• Familiarity with processes related to Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing is preferred and necessary for initial hiring phases.

• Strong written and verbal communication skills to convey sensitive information clearly and professionally to diverse groups.

• Excellent time management and organizational skills, with the ability to prioritize tasks and work within established operating procedures and scientific methods.

• Capacity to handle and maintain confidential information.

• Ability to work both independently and collaboratively within a team while managing multiple tasks in a dynamic environment.

• Competence in identifying, evaluating, and resolving standard issues using established options.

• Skill in building collaborative relationships with peers and healthcare providers.

• Proficiency in operating multi-line phones, printers, fax machines, copiers, and scanners.

🏝️ Benefits

• Comprehensive benefits package.

• Eligible positions come with a detailed benefits package.

• Opportunity for remote work arrangements.

• Full-time regular employment.