This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Manage incoming inquiries and service requests from patients, staff, providers, vendors, and others through various channels including phone, email, web portal, and more.

• Provide accurate and timely information while upholding high standards of customer service and quality.

• Collaborate as part of a team that supports one or more service delivery groups.

• Develop and maintain cooperative relationships with customers to explore additional service opportunities and ensure satisfaction.

• Promote a culture of continuous improvement in business processes and services.

• Comply with local, state, and federal regulations, codes, policies, and procedures to safeguard employee and patient information.

• Work Monday through Friday, day shift, with 8-hour shifts totaling 40 hours per week.

⛳️ Requirements

• High School Diploma or General Education Diploma (GED) is required.

• At least 1 year of recent relevant experience is necessary.

• Familiarity with processes related to one or more of the following functions is preferred (required for initial hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.

• Strong written and verbal communication skills to convey sensitive information clearly and professionally to a diverse audience, including non-medical individuals.

• Excellent time management and organizational abilities, with the capability to prioritize tasks and work within established procedures and scientific methods to meet objectives and deadlines.

• Competence in handling and maintaining confidential information.

• Ability to work independently as well as collaboratively within a team, managing multiple tasks in a potentially disruptive environment.

• Skill in identifying, assessing, and resolving standard issues by selecting suitable solutions from predefined options.

• Proficiency in building collaborative relationships with peers and other healthcare professionals.

• Capability to operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.