Customer Service Agent, German – Afternoon Shift

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver customer support via email, phone, or social media to address incidents.

• Manage incoming calls, chats, and inquiries related to customer service.

• Provide accurate, valid, and comprehensive information utilizing the appropriate tools and methods.

• Address customer complaints and offer solutions or alternatives within specified time frames.

• Conduct follow-ups to ensure issues are resolved.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Adhere to communication procedures, guidelines, and policies.

• Proactively engage with customers.

• Carry out parallel tasks for the Department of Operations when incident resolutions are not frequent.

• Work from 16:00 to 00:00, five days a week, with a 30-minute break.

⛳️ Requirements

• Previous experience in User Support or Customer Service roles is highly valued.

• Experience with Zendesk is preferred.

• Proficient in German (both oral and written) and fluent in either Spanish or English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal abilities.

• Solution-oriented and dependable professional.

• Exceptional attention to detail and time management skills.

• Adaptable and flexible in response to change.

• Decisive and well-organized.

• Applicants must reside in Spain.

🏝️ Benefits

• Opportunity to work from home.

• Enjoy a fantastic work atmosphere with a young, international team of talented individuals!

• Option to receive part of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance coverage.

• Gympass Membership.