Customer Service Agent, French

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver exceptional customer service via email, phone, or social media to address incidents.

• Oversee incoming calls, chats, and inquiries related to customer service.

• Provide precise, valid, and comprehensive information utilizing suitable methods and tools.

• Address customer complaints and offer solutions or alternatives within designated time frames; follow up to ensure issues are resolved.

• Maintain records of customer interactions, process customer accounts, and organize documentation.

• Adhere to communication protocols, guidelines, and policies.

• Proactively engage with customers.

• Conduct parallel tasks for the Department of Operations when incident resolutions are not consistent.

• Work from 00:00 to 06:00 am, five days a week, with a 30-minute break.

⛳️ Requirements

• Previous experience in User Support or Customer Service roles is highly regarded.

• Familiarity with Zendesk is preferred.

• Proficient in French (both spoken and written) and fluent in either Spanish or English.

• Competent in planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal abilities.

• Solution-focused and dependable professional.

• Detail-oriented with outstanding time-management skills.

• Adaptable and flexible in response to change.

• Decisive and well-organized.

• Candidates must reside in Spain.

🏝️ Benefits

• Home office (100% remote position)

• Excellent work environment with a vibrant, international team of talented individuals!

• Opportunity to receive part of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance.

• Gympass Membership.